Frequently Asked Questions
What areas do you serve?
Red, White & Clean LLC proudly serves Midland, Michigan, and the surrounding communities. We provide residential and commercial cleaning services throughout the area, bringing consistent, high-quality cleaning to homes, offices, and other properties nearby. If you’re unsure whether your location is within our service area, please give us a call — we’re happy to help!
Are you licensed and insured?
Yes! Red, White & Clean LLC is fully licensed and insured, giving our clients peace of mind knowing that their home or business is protected while we provide top-quality cleaning services. Safety, professionalism, and trust are our top priorities.
Can I change or cancel my appointment?
Yes! We understand that schedules can change. Appointments can be rescheduled or canceled with advance notice. Please contact us as soon as possible by phone or email so we can accommodate your request and adjust your cleaning schedule.
What happens if I need a last-minute cleaning?
We’ll do our best to accommodate last-minute requests whenever possible. Availability depends on our schedule and staffing for that day. Please call or text us at (989) 859-7426, and we’ll work with you to find a solution that meets your needs.
Do you bring your own cleaning supplies and equipment?
Yes! Red, White & Clean LLC brings all necessary cleaning supplies and equipment to every job. We use professional-grade products and tools to ensure a thorough, high-quality clean, so you don’t need to provide anything unless you have specific products you prefer us to use.
How are your rates calculated?
Our rates are primarily based on the square footage of your home or business, the type of cleaning service, and how often the service is scheduled. This allows us to provide a fair and accurate quote tailored to your space and needs.
Can I request the same cleaner each time?
Yes! Whenever possible, we aim to assign the same cleaner or team to your home or business. This helps ensure consistency, familiarity with your space, and a higher-quality cleaning experience.
What forms of payment do you accept?
We accept Venmo, Cash, and Check for all services. Payment is collected at the time of service unless other arrangements are made in advance.
Do you require a deposit or prepayment?
For standard recurring cleanings, no deposit is required — payment is collected at the time of service. For larger projects, such as move-in/move-out or post-construction cleanings, a deposit may be requested to secure your appointment.
What if something gets damaged during the cleaning?
Red, White & Clean LLC is fully insured, and we take great care when cleaning your home or business. In the unlikely event of accidental damage, we will work with you to resolve the issue promptly and fairly.
Do you offer any satisfaction guarantees?
Yes! Red, White & Clean LLC strives to provide high-quality cleaning every time. If you are not completely satisfied with a service, please contact us within 24 hours, and we will address the issue promptly to ensure your home or business meets your expectations.
What cleaning products do you use?
Red, White & Clean LLC uses professional-grade, low-scent cleaning products to ensure safety for our cleaners, children, and pets in your home. Our standard products include Dawn, Odoban, BKF, Sal Suds, Mr. Clean Disinfectant, and toilet bowl cleaner. We bring all supplies and equipment, and we can accommodate specific product preferences if requested.